Terms of Service

Welcome to our Terms of Service

Effective date: 15 November 2025 - Last updated: 14 December 2025

These terms of service (the "Terms of Service") govern the use of www.heritagestraitscoins.com.au (the "Site") and all sales, pre-orders, shipments, and customer interactions. This Site is owned and operated by Heritage Straits Coins Pty Ltd (ABN 40 692 894 250), an e-commerce site for premium bullion and collectible coins.

By using and purchasing from this Site, you indicate that you have read and understand these Terms of Service and agree to abide by them at all times.

1. Business information

Legal name: Heritage Straits Coins Pty Ltd
Australian Business Number (ABN): 40 692 894 250
Email: info@heritagestraitscoins.com.au
Postal address: PO Box 20832, World Square NSW 2002
Website: www.heritagestraitscoins.com.au
eBay Store: www.ebay.com.au/str/heritagestraitscoins

2. Product information and description accuracy

Heritage Straits Coins Pty Ltd sources all products exclusively from authorised mints (i.e., Royal Dutch Mint, Royal Mint, The Perth Mint, Royal Australian Mint, and Singapore Mint), certified NGC/PCGS graders, and trusted global distributors to guarantee authenticity and provenance.

We make every effort to ensure product descriptions, purity specifications (e.g., at least 99.9%), grading details, and images are accurate. However:

Minor variations in coin capsules, presentation cases, toning, or lustre may occur due to minting processes and natural metal characteristics.
Product images depict typical specimens; actual coins may vary slightly due to variations in photographic lighting, background, or sample coin selection by suppliers.
Limited-edition collectibles and graded coins may sell out without notice due to restricted mint releases.
Inventory availability is subject to real-time supplier stock.

If an item materially differs from the description, customers must notify us within 48 hours of delivery.

3. Intellectual property

All content published and made available on our Site is the property of Heritage Straits Coins Pty Ltd and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and any other content that constitutes the Site.

4. Acceptable use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent;
Submitting false information, fake IDs, or multiple accounts to bypass verification checks;
Using bots, scraping, or automated tools to access site data, inventory, or pricing without permission;
Interfering with site security, transmitting viruses, or unauthorised access to customer data;
Commercial reselling without written approval or violating export controls on bullion/collectibles;
Harassment, spam, or promoting illegal activities (e.g., counterfeiting); or
Circumvent ID verification for orders greater than AUD $5,000.

if we believe you are using our Site illegally or in a manner that violates these Terms of Service, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

5. Customer accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up-to-date, accurate, and truthful, and you will update it if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms of Service.

6. Sale of goods and services

These Terms of Service govern the sale of goods and services available on our Site.

The following goods are available on our Site:

Limited-edition gold and silver collectible coins (99.9% and above purity, except for sovereigns);
Premium gold and silver bullion coins (99.9% and above purity);
NGC and PCGS graded collectable coins; and
Circulated and uncirculated, base metal special edition coins, including Philatelic Numismatic Covers (PNC) and proof sets.

The following services are available on our Site:

3D printed accessories and storage solutions.

The services will be paid for in full upon order.

These Terms of Service apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order at any time. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

7. Payments

We accept the following payment methods on our Site:

PayPal for orders up to AUD $1,000; and
Direct Bank Deposit for all orders of AUD $1,000 or greater in value.

By providing us with your payment information, you authorise our use of and access to the payment instrument you have chosen. By providing us with your payment information, you authorise us to charge the amount due to the payment instrument you provide.

If we believe your payment has violated any law or these Terms of Service, we reserve the right to cancel or reverse your transaction.

7.2 Bank deposit requirements

The direct bank deposit must reference your order and be paid into our account within two (2) business days of the order confirmation. No parcel(s) will be dispatched until the funds have been received and verified.

If your bank has OSKA or PayID, you can make an instant bank transfer. If using PayID, please use our ABN (40 692 894 250) to connect with us via your app.

7.3 Identification requirements

For orders valued at AUD $5,000 or more, you must provide suitable photo identification (ID) before your parcel can be dispatched. We will contact you directly via email to request this information.

8. Pricing, fees and taxes

All prices are listed in AUD.
GST is included where applicable.
Prices may change without notice due to market factors or supplier changes.
Any payment surcharges charged by payment providers (Visa, Mastercard, PayPal, etc.) are non-refundable in the event of a refund.

9. Shipping and delivery

9.1 Dispatch times

Orders are usually dispatched within 1-2 business days, except for delays beyond our control.

9.2 Delivery methods

When you purchase goods from our Site, the goods will be delivered exclusively through Australia Post. All orders include tracking and, by default, require an adult signature upon delivery. We currently offer:

Standard delivery (5-7 business days);
Express delivery (2-4 business days);
Standard/Express delivery with insurance (2-7 business days); or
International deliveries (special conditions apply).

The exact services and pricing for your order will be displayed at checkout after you enter your delivery address.

If you purchase goods from us for delivery to a destination outside Australia, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

9.3 Signature and insurance

All orders require a signature on delivery from an adult at the provided address. Customer assumes risk upon signature confirmation. Unclaimed parcels returned at the customer's expense.
Insurance is highly recommended for all orders of AUD $500 or more. Basic tracked shipping is available without insurance. Customers waive all liability claims for uninsured losses. Full insurance (up to the order value) is offered at checkout for complete protection.

9.4 Delayed delivery

Delivery will take place as soon as reasonably practicable, depending on the selected delivery method. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays. Heritage Straits Coins Pty Ltd is not responsible for postal delays once dispatched.

9.5 Lost, misdelivered or damaged parcel

If your parcel from Australia Post is misdelivered or arrives damaged, please inform us within 48 hours after the tracking status shows “delivered". Include your order number and any relevant details. Notifications received after this period are usually not accepted unless you can demonstrate exceptional circumstances.

A parcel is considered lost, misdelivered, or damaged only if Australia Post or the courier confirms it is after a formal investigation.

If a parcel is shown as delivered to the address and signed for on Australia Post's tracking, we will treat the delivery as completed and are generally unable to offer compensation unless Australia Post's investigation confirms misdelivery or another carrier error.

If a parcel is lost, misdelivered or damaged in transit:

We will lodge an investigation with Australia Post on your behalf.
Replacements or refunds are issued only after Australia Post completes its investigation (typically within 10-30 business days).
No compensation is available for parcels recorded as "delivered" and signed for, unless Australia Post later confirms loss, theft, or misdelivery.

If you purchased postage with insurance, your order is insured for its full value. If you purchased postage without insurance, compensation is limited to Australia Post's standard cover (typically AUD $100), and refunds cannot exceed this amount if the parcel is lost, misdelivered, or damaged in transit.

Customers must provide complete delivery details, ensure someone is available to sign at the nominated address, and fully cooperate with Australia Post inquiries. Heritage Straits Coins Pty Ltd cannot compensate for more than the insured value or Australia Post's confirmed payout.

9.6 Accurate information responsibility

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

10. Refunds and returns

10.1 Refunds for goods

We accept refund requests for goods sold on our Site for any of the following reasons only:

Good is broken; or
The good is materially different from the description or photographs provided on our Site (e.g., the wrong product is supplied, or there is significant, undisclosed damage).

For older or discontinued releases, some natural ageing of packaging, capsules, certificates or shippers is expected and will often be noted in the product description. Minor age‑related wear or cosmetic imperfections to packaging alone do not constitute a defect or “not as described” for this policy.

Refunds do not apply to the following reasons/goods:

Change of mind;
Sales or clearance items; and
Bullion products, including all items affected by spot price movements.

Refund requests must be made within 48 hours after receipt of your goods.

Email us at orders@heritagestraitscoins.com.au to initiate the process, and include clear photos of the item, its packaging and any damage or defects. We will assess the claim and, if substantiated, offer a refund.

Returns must be received in resaleable condition, including unopened packaging (where applicable), intact capsules and slabs, undamaged presentation cases and certificates, and no signs of wear, cleaning, swapping, or tampering.

If returned goods show use, damage, or alterations beyond the issue described in your claim, we may, at our discretion, reject the refund or offer only a partial remedy.

10.2 Refunds for services

All services sold on our Site are non-refundable.

10.3 Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Notify us within 48 hours after receipt of your goods via email at orders@heritagestraitscoins.com.au.
We will assess the claim and, if it is substantiated, provide you with a return authorisation and prepaid return label.
Pack the items securely and attach the return label.
Go to your nearest post office and drop off the parcel(s). Track the parcel(s) with the tracking number provided.
Returned items will be inspected upon receipt. If the claim is substantiated (see Section 9.1, only for broken goods or goods that do not match the description), the refund will be provided within five (5) business days.

11. Guarantees

The following guarantees apply to our Site:

Statutory Consumer Guarantees. Heritage Straits Coins Pty Ltd complies fully with statutory consumer guarantees under the Australian Consumer Law, ensuring that all products meet the required standards of acceptable quality, fitness for purpose, and accurate description. For example, each coin offered meets its stated specifications, including a purity of 99.9% or above (except for sovereigns), and is verified as having provenance from reputable mints such as The Perth Mint, the Royal Australian Mint, the Royal Mint, the Royal Dutch Mint, or the Singapore Mint.
Authenticity Warranty. Every coin sold on the Site has been thoroughly verified as genuine by our expert team, and, where applicable, NGC or PCGS grading certification is provided for collectible, graded coins.
Purity Guarantee. All gold and silver coins (i.e., bullion and collectables) are at least 99.9% pure, as declared (except for sovereigns), sourced directly from government or private mints and authorised distributors. We accept no liability for fluctuations in market value, numismatic premiums, or investment returns.

12. Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms of Service will not limit your legal rights and remedies under that legislation. These Terms of Service will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms of Service and any applicable legislation, the mandatory provisions of that legislation will apply.

13. Limitation of liability

Heritage Straits Coins Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees, from your use of the Site.

14. Indemnity

Except where prohibited by law, by using this Site, you indemnify and hold harmless Heritage Straits Coins Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms of Service.

15. Applicable law

The laws of New South Wales, Australia, govern these Terms of Service. Any disputes will be subject to the non-exclusive jurisdiction of the courts of New South Wales. Where federal laws, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), apply, those provisions prevail over any inconsistent terms.

16. Dispute resolution

Subject to any exceptions specified in these Terms of Service, if you and Heritage Straits Coins Pty Ltd are unable to resolve any dispute through informal discussion, then you and Heritage Straits Coins Pty Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator if mediation fails. The arbitrator's decision will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Heritage Straits Coins Pty Ltd.

Notwithstanding any other provision in these Terms of Service, you and Heritage Straits Coins Pty Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

17. Severability

If at any time any of the provisions outlined in these Terms of Service are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms of Service. All other provisions will not be affected by the removal, and the remainder of these Terms of Service will remain valid.

18. Changes

These Terms of Service may be amended from time to time to maintain compliance with the law and to reflect any changes to how we operate our Site and how we expect users to behave on our Site. We will notify users by email of changes to these Terms of Service or post a notice on our Site.