Heritage Straits Coins banner with a blue background and a collection of gold and silver coins, as well as collectible,s on a table

Terms of Service

Across borders, united by heritage and the love of coins!

Welcome to our Terms of Service

Effective date: 15 November 2025 -  Last updated: 5 October 2026

These Terms of Service (“Terms”) apply to your use of www.heritagestraitscoins.com.au (the “Site”) and to all orders, pre-orders, deliveries and other dealings with us. The Site is owned and operated by Heritage Straits Coins Pty Ltd (ABN 40 692 894 250, ACN 692 894 250) (“we”, “us”, “our”), an online dealer of premium bullion and collectible coins.

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

1. Business information

2. Using the Site

You agree to use the Site lawfully. You must not:

  • violate the rights of other users or the intellectual property rights of us or any third party;
  • hack into another user’s account or interfere with Site security, including by transmitting viruses or accessing customer data without authorisation;
  • act fraudulently, including by submitting false information, fake identification or multiple accounts to bypass verification checks;
  • use bots, scraping or other automated tools to access Site data, inventory or pricing without our written permission;
  • use the Site or its content (including pricing and product information) for commercial purposes without our written permission, or breach export controls that apply to bullion or collectibles;
  • harass others, send spam, or promote illegal activity (for example, counterfeiting); or
  • attempt to avoid or circumvent our identity verification or other security checks.

This section does not restrict you from reselling coins you have bought from us.

If we reasonably believe you are using the Site unlawfully or in breach of these Terms, we may limit, suspend or terminate your access and take any legal steps necessary to protect our rights.

3. Customer accounts

If you create an account, you agree that:

  • you are responsible for your account, including the security of your password and any information attached to it; and
  • the personal information you give us is accurate, truthful and kept up to date.

We may suspend or terminate an account that is used unlawfully or in breach of these Terms.

4. Our products

4.1 Sourcing

We source our coins from mints (such as the Royal Dutch Mint, the Royal Mint, the Perth Mint, the Royal Australian Mint and the Singapore Mint), certified NGC and PCGS graders, and trusted distributors. We are an independent dealer. Unless a listing says otherwise, we are not affiliated with or endorsed by the mints or issuers whose coins we sell.

4.2 Descriptions

We make every effort to keep product descriptions, purity specifications (for example, at least 99.9%), grading details and images accurate. However:

  • minor variations in capsules, presentation cases, toning or lustre can occur because of minting processes and the natural characteristics of metal;
  • product images show typical specimens, and the coin you receive may vary slightly because of lighting, background or the sample coin a supplier provided;
  • condition terms used on listings (such as “Mint”, “Light toning” or “Minor creases”) are explained in our Frequently Asked Questions; and
  • for older or discontinued releases, natural ageing of packaging, capsules, certificates or shippers is expected and is usually noted in the listing.

4.3 Availability

Limited-edition coins and graded coins may sell out without notice because mint releases are restricted. Availability depends on real-time supplier stock. If an item you ordered turns out to be unavailable, section 5.3 applies.

5. Orders and cancellation

5.1 How orders work

When you place an order, you are making an offer to buy. Our confirmation email acknowledges receipt of your order; we accept it when we dispatch it.

5.2 Changes and cancellations by you

Because we manage stock tightly and bullion prices move quickly, changes are limited. Contact us as soon as possible with your order number, and we will let you know what's possible. Changes are generally not available after dispatch.

5.3 Cancellation by us

We may cancel an order and refund any amount you have paid to your original payment method if:

  • payment is not received (for bank deposits, within two business days of order confirmation);
  • we detect suspicious or fraudulent activity;
  • stock is unavailable, or the supplier cannot deliver;
  • we discover a pricing or listing error;
  • we cannot complete identity verification under section 9; or
  • these Terms are breached.

6. Pre-orders

Some releases are available to pre-order. Pre-order items are labelled with estimated dispatch timeframes and any special conditions. Release dates and final allocations are set by the issuing mint or distributor, and may change.

Pre-ordered items are generally dispatched once stock arrives and passes our checks. If your order contains both in-stock and pre-order items, we may hold the parcel until everything is ready or split it into separate shipments. If we face a significant delay, we will contact you. If we cannot fulfil a pre-order in full, we will refund the affected items.

7. Pricing and taxes

  • All prices are in Australian dollars (AUD).
  • GST is included where it applies. Whether GST applies to a product depends on the product, and it is shown in your order summary.
  • Prices, particularly for bullion-linked products, can change with the market. The price you pay is the price shown when you complete your order. For bank deposit orders, that price is held for the payment window in section 8.
  • Shipping and insurance costs are shown at checkout before you pay.

8. Payments

8.1 Payment methods

We accept the following payment methods:

  • PayPal, for orders under AUD $1,000; and
  • direct bank deposit, for orders of AUD $1,000 or more.

The methods available at checkout depend on your order value and may change from time to time. By giving us your payment details, you authorise us to charge the amount due to the payment method you choose. If we believe a payment breaches the law or these Terms, we may cancel or reverse the transaction.

8.2 Bank deposit requirements

Your deposit must reference your order number and reach our account within two (2) business days of order confirmation. We will not dispatch your parcel until we receive and verify the funds. If your bank offers PayID or OSKO, you can make an instant transfer; if you use PayID, please use our ABN (40 692 894 250).

9. Identification and verification

For orders valued at AUD $10,000 or more, and in other situations where we reasonably consider it necessary to prevent fraud or meet our legal obligations, we will ask you to provide suitable photo identification before we dispatch your order. We will contact you by email to request it.

If we cannot verify your identity, we may cancel the order and refund the amount paid. We may also be required by law to collect, keep and report certain information, and in some cases we are not permitted to tell you that we have done so.

10. Shipping and delivery

10.1 Dispatch

Orders are usually dispatched within 1–2 business days of cleared payment, except where delays are beyond our control.

10.2 Delivery methods

We deliver exclusively through Australia Post. All orders include tracking and, by default, require an adult signature on delivery. We currently offer:

  • standard delivery (5–7 business days);
  • express delivery (2–4 business days);
  • standard or express delivery with insurance (2–7 business days); and
  • international delivery, by arrangement (see 10.8).

The exact services and prices for your order are shown at checkout after you enter your delivery address. Delivery times are estimates, exclude weekends and public holidays, and run from dispatch.

10.3 Signature and risk

An adult must be available to sign at the delivery address. Ownership of the goods passes to you when we receive full payment, and risk passes to you when the parcel is delivered and signed for, subject to section 10.6. Parcels that are not collected are returned to us at your expense.

10.4 Insurance

We strongly recommend insurance for orders of AUD $500 or more, and for any parcel you don't want to risk in transit. Full insurance (up to the order value) is offered at checkout. If you choose not to insure, then, subject to your rights under the Australian Consumer Law, our compensation for loss or damage in transit is generally limited to Australia Post’s standard cover (typically AUD $100).

10.5 Delays

We will deliver as soon as reasonably practicable. Delivery times can be affected by high volume, weather and public holidays. We are not responsible for postal delays once a parcel has been dispatched.

10.6 Lost, misdelivered or damaged parcels

If a parcel is misdelivered or arrives damaged, please get in touch with us as soon as possible, ideally within 48 hours after tracking shows “delivered”, with your order number, tracking number and any photos. If you let us know promptly, we can lodge an investigation with Australia Post while the trail is fresh.

A parcel is treated as lost, misdelivered or damaged once Australia Post or the courier confirms it after an investigation (typically 10–30 business days), and replacements or refunds are issued once that investigation is complete.

If tracking shows a parcel was delivered to the address you gave and signed for, we treat delivery as complete. We are generally unable to offer compensation unless Australia Post’s investigation confirms misdelivery or another carrier error. If you bought insurance, your order is covered up to its full value. Please give us complete delivery details and cooperate with Australia Post’s enquiries.

10.7 Accurate delivery details

You must provide a complete, accurate delivery address and recipient name. We are not liable for goods delivered to the wrong address or person because the details you gave were inaccurate or incomplete. If you notice a mistake, contact us as soon as possible so we can correct it before dispatch.

10.8 International delivery

We currently ship to Australia. If you are overseas, please get in touch with us before ordering to confirm whether we can deliver to you and to quote shipping and insurance. Import duties, taxes and customs charges imposed by the destination country are your responsibility, and we are not liable if you do not pay them.

10.9 Multiple items

If an order includes items available at different times, we may hold the parcel until everything is ready or ship it in separate shipments.

11. Refunds and returns

11.1 Faulty, damaged or not as described

If goods are faulty, damaged or materially different from their description or photographs (for example, the wrong product is supplied, or there is significant undisclosed damage), we will offer a remedy in line with the Australian Consumer Law.

Please get in touch with us as soon as possible, ideally within 48 hours of delivery, so we can investigate promptly. Email orders@heritagestraitscoins.com.au with your order number, a short description of the issue, and clear photos of the item, its capsule or case, and the outer packaging. This request does not limit your rights under the Australian Consumer Law.

11.2 What we do not refund

We do not offer refunds for:

  • change of mind, including for sale items, clearance items and bullion products (whose prices follow the gold and silver spot price); and
  • natural variations or age-related wear described in section 4.2, where they are not faults or inconsistent with the listing.

This section does not affect your rights if goods are faulty or not as described.

11.3 How returns work

  1. Email us at orders@heritagestraitscoins.com.au (see 11.1).
  2. We will assess your claim and, if we approve a return, send you a return authorisation and prepaid return label.
  3. Pack the items securely and attach the label.
  4. Drop the parcel at your nearest post office and keep the tracking number.
  5. We will inspect the goods on arrival. If your claim is confirmed, we will issue your refund within five (5) business days.

Please return goods in the condition you received them (other than the fault you are claiming for), including unopened packaging where applicable, intact capsules and slabs, undamaged presentation cases and certificates, and with no signs of cleaning, swapping or tampering. If returned goods show use, damage or alteration beyond the issue you described, we may reduce the refund or offer a partial remedy, to the extent the law permits.

11.4 Services

Services (for example, 3D-printed accessories and storage solutions) are paid for in full when you order. They are non-refundable except where the Australian Consumer Law gives you a remedy.

11.5 How refunds are paid

Refunds are made to your original payment method. For bank deposit orders, we will refund to the bank account you nominate. It is your responsibility to check that the refund arrives.

12. Guarantees

  • Consumer guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including that they are of acceptable quality, fit for purpose and match their description.
  • Authenticity warranty. Our team has checked every coin we sell for authenticity. Where applicable, NGC or PCGS certification is provided for graded coins.
  • Purity guarantee. Our gold and silver coins meet the purity stated in their listing, and are at least 99.9% pure except for sovereigns and any item where the listing states otherwise.
  • No guarantee of value. We do not guarantee market value, numismatic premiums, resale prices or investment returns.

13. Intellectual property

All content on the Site, including images, text, logos, documents and downloadable files, belongs to the Site’s creators or us, and is protected by intellectual property laws. You may not copy or reuse it without our written permission.

14. Your rights under consumer law

Where the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other consumer protection law applies and cannot be excluded, these Terms do not limit your legal rights and remedies. These Terms are read subject to the mandatory provisions of that legislation, and those provisions prevail if there is any conflict.

15. Limitation of liability

To the maximum extent permitted by law, and subject to section 14, we are not liable for indirect or consequential loss arising from your use of the Site or your purchase of goods. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded.

16. Responsibility for loss caused by you

To the extent permitted by law, you are responsible for loss or damage we suffer because you breach these Terms or use the Site unlawfully.

17. Governing law and disputes

The laws of New South Wales, Australia, govern these Terms, and the courts of New South Wales have non-exclusive jurisdiction. Where federal law (including the Australian Consumer Law) applies, it prevails over any inconsistent term.

If you have a concern, please get in touch with us first at info@heritagestraitscoins.com.au or orders@heritagestraitscoins.com.au so we can try to resolve it informally. If we cannot, either of us may propose mediation with a neutral mediator acceptable to both of us. You can also contact NSW Fair Trading or another consumer regulator, or bring a claim in a tribunal, small claims court or other court. Nothing in these Terms prevents you from doing so.

18. Changes

We may update these Terms from time to time to reflect changes in the law or in how we operate. We will post the updated Terms on the Site with a new “Last updated” date and, where appropriate, notify you by email. The Terms in force when you place an order apply to that order.

19. Severability

If any part of these Terms is found to be invalid or unenforceable, that part is removed, and the rest continues to apply.

20. Contact us