Heritage Straits Coins banner featuring a black-and-white photograph of Boat Quay along the Singapore River, depicting mid-20th-century riverfront buildings and boats in 1953.

Privacy Policy

Across borders, united by heritage and the love of coins!

Welcome to our Privacy Policy

Effective date: 15 November 2025 - Last updated: 14 December 2025

Heritage Straits Coins Pty Ltd (ABN 40 692 894 250, PO Box 20832, World Square NSW 2002, Australia) ("Heritage Straits Coins", "we", "us", "our") operates this store and website, to provide you, the customer, with curated numismatic and bullion, coin, and precious metal products (the “Services”). Heritage Straits Coins is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or communicate with us in other ways. This Privacy Policy complies with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs), the Notifiable Data Breaches scheme, the Spam Act 2003 (Cth), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) for dealers in precious metals and stones, which requires customer identification for transactions of A$5,000 or more in cash equivalent.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously, or that has been de-identified so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address;
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details;
  • Account information, including your username, password, security questions, preferences and settings;
  • Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions;
  • Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry;
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers; or
  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal information sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable particular technology and when they collect or process your personal information on our behalf; or
  • From our partners or other third parties.

3. How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases;
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services;
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access credentials with anyone;
  • Communicating with You. We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you; or
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

4. How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites; or
  • When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties located in countries other than your country of residence to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that incorporate data and information
obtained from your interactions with our Store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information via the Shopify Privacy Portal Link.

6. Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

7. Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

8. Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some instances, we may decline your request as permitted by law.

  • Right to Access / Know. You may have the right to request access to the personal information we hold about you;
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you;
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions; or
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as account or order updates.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

9. Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by lodging your complaint with your local data protection authority.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

11. Contact information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@heritagestraitscoins.com.au or contact us at PO Box 20832, World Square NSW 2002, Australia.