Heritage Straits Coins banner with a blue background and a collection of coins

Accessibility statement

Across borders, united by heritage and the love of coins!

Our commitment to accessibility

We want everyone to browse our collection and buy from us with confidence, including people with disabilities and those who use assistive technology. Our website is built on Shopify, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognised standard.

WCAG is built around four principles:

  • Perceivable: information and interface components can be presented in ways every user can perceive.
  • Operable: navigation and controls can be used with a keyboard, a mouse or assistive technology.
  • Understandable: content and the way the site works are clear and predictable.
  • Robust: content works reliably across browsers and assistive technologies.

What we do

We write descriptive alternative text for our product photos, use clear headings and links, and design our pages to work on phones, tablets and desktops with resizable text. We check accessibility whenever we change the site's design.

Known limitations

We're a small business, and our site hasn't had a formal accessibility audit yet, so some areas may not fully meet WCAG 2.1 Level AA. In particular, some third-party tools we rely on, such as the payment checkout, PayPal and our eBay store, are run by others and have their own accessibility features. If you run into a barrier, please tell us, and we'll fix it or find another way to help.

Need help placing an order?

If you have difficulty using our website or checkout, email us, and we'll help you complete your purchase, for example, by sending you a secure invoice link you can pay online.

Feedback

We welcome your feedback. If you find a barrier or have a suggestion, please use our enquiry and feedback form or email info@heritagestraitscoins.com.au. If you can, include the page address and the browser or assistive technology you were using. We reply within 1–2 business days and will tell you how we plan to fix the issue. If you need information in another format, let us know, and we'll do our best.

Thank you for shopping with Heritage Straits Coins. We want everyone to enjoy collecting.